Returns Policy

In addition to your Cancellation Rights, Kennedys Fine Chocolates Ltd will accept unwanted goods (other than perishable food items) that are returned to us within 28 days of the date of purchase if the goods are returned in fully saleable condition and with proof of purchase. A refund or an exchange will be offered up to the amount you paid for the goods, excluding delivery charges. Please follow the instructions below to return goods to us.

We reserve the right to refuse any unwanted goods that are returned without a proof of purchase or after the 28-day return period has passed. This provision does not affect your statutory rights. Because you are a consumer, you have legal rights in relation to goods that are faulty, not as described, or not in conformity with your order. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Returning Goods by post or Parcel Service

Obtain a Returns Number from us by either calling 01539 624781 or via e-mail: info@kennedyschocolates.co.uk. Our telephone lines are open Monday to Saturday 9am – 5.00pm.

Goods returned without a Returns Number will not be accepted so please ensure you contact us first to initiate the returns procedure.

In the case of goods sent by post, we recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned.

In case of goods sent by parcel service, we recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending.

When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging.

Ensure you enclose your proof of purchase.

Any refund will be reimbursed using the same means you used to make the payment.